“Do I look like a sugar daddy? The Cosmopolitan of Las Vegas unveiled pivotal technology advancements to transform its website, Identity Membership & Rewards program, and its mischief-making chatbot Rose. The solution is savvy and quick-witted; a true reflection of the resort and its guests, according to the hotel. She also added “Let’s keep this PG-13 if you know what I mean.”, When asked which slot machines in the hotel’s casino would make us a winner, she replied, “You’ll have to play and see.”, When we asked about the poolside parties at the resort's Marquee Dayclub, she replied, “This place slays all day. Any disputes arising from this release are subject to our Agreement to Mandatory Arbitration and Class Action Waiver. Upon check in, guests receive Rose’s phone number, and via SMS, she guides them through The Cosmopolitan, making it easier for them to experience everything the resort has to offer. When we asked where to find strippers, Rose replied: “I love playing pretend, so I’m going to pretend I didn’t hear that,” followed by the Hear No Evil monkey emoji. The Cosmopolitan of Las Vegas just debuted a virtual concierge with an attitude. LAS VEGAS—The Cosmopolitan of Las Vegas has introduced its chatbot, Rose, to select guests at the hotel. The brand and its digital marketing agency, R/GA … Working closely with its digital marketing agency, R/GA Chicago, The Cosmopolitan developed Rose—a savvy and quick-witted chatbot. Travel + Leisure is a registered trademark of Meredith Corporation Travel + Leisure Group All Rights Reserved, registered in the United States and other countries. “We wanted to create a spirited personality that reflects the mystique of The Cosmopolitan,” says Mamie Peers, the project manager who worked with Chicago-based digital marketing agency R/GA to create Rose. The Chatbot, Rose. Rose. But to achieve these results, Rose had to be the Cosmopolitan. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. I know everyone who matters. The Cosmopolitan purposefully branded Rose - the "Resident Mischief Maker" - to engage in a flirtatious way that chimes with the hotel's slogan, "Just the right amount of wrong." The Cosmopolitan of Las Vegas The Cosmopolitan of Las Vegas is leading the robot concierge trend with the introduction of Rose this past January.. After meeting Hilton’s Connie robot concierge last year, meeting planners can now befriend Rose who takes robotic customer service to another level, with sassy commentary and 24/7 accessibility for guests via text message. Brand: The Cosmopolitan of Las Vegas Lead agency: R/GA Chicago Region: North America. “If you have to ask, then I’m out of your league,” and the “100” emoji. Rose is your 24/7 digital concierge. The Cosmopolitan's Chatbot, Rose Image courtesy of The Cosmopolitan Hotel Las Vegas Rose’s playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted, and inspiring—reflecting the distinct mystique of the resort and its guests. As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. Instead of following my lead, Rose was attempting to get me on her script. When guests check in to the hotel, a front desk representative gives them a card that reads: “Know my secrets. The Cosmopolitan of Las Vegas just debuted a virtual concierge with an attitude. Copyright © 2020 The Cosmopolitan of Las Vegas. Travel + Leisure may receive compensation for some links to products and services on this website. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. If you or anyone in your party makes such a claim, you will indemnify, defend, and hold us harmless, and you will be responsible for all costs and fees of that claim incurred by The Cosmopolitan of Las Vegas. Courtesy of The Cosmopolitan of Las Vegas, Meet Rose, the Sassy New Bot Concierge in Las Vegas. Most of the recommendations she provides are for the five bars and 20 restaurants located inside The Cosmopolitan, where hotel guests are treated like VIPs and often don’t have to wait in line or pay entrance fees to its popular Marquee nightclub. Tickets to a show or a restaurant recommendation is just a text away. When we asked for a recommendation for Las Vegas’ best gay bar, she replied with suggestions for four bars located inside the hotel, none of which are known for having a largely gay clientele. So if you’re looking for a reservation or want a recommendation, just tell me what you’re in the mood for and I’ll be sure to get you on the list. The Cosmopolitan of Las Vegas In January 2017, The Cosmopolitan of Las Vegas introduced Rose , a sassy chatbot that delivers customer service to guests via text message. There are three pools to dip in and dance while world-renowned DJs drop the beat. Using chatbots has become the new norm. This automated experience is a fundamental way they operate their business. You and all individuals in your group, waive, release, and forever discharge to the fullest extent permitted by law any and all liability, claims, or demands, of whatever nature, now known or hereafter known, against The Cosmopolitan of Las Vegas and its affiliates and each of their respective employees and representatives arising out of or attributable to any exposure to COVID-19 resulting from a visit to our property or use of any of our services or amenities, whether or not the exposure was the result of your negligence or ours. Travel + Leisure is part of the Travel + Leisure Group. Chatbot Conference 2019 in NYC. The Cosmopolitan, for example, introduced its chatbot solution, Rose, back in 2017. All rights reserved. But just keep in mind the cabana boy is half mine ;) .”. Resident Mischief-Maker and Digital Concierge, Dinner reservations, hotel services & more. Objectives. A digital concierge designed to build strong personal relationships with guests, Rose is not only able to assist with tasks like restocking towels, making dinner reservations and giving a tour of the hotel’s art collection, […] For example, healthcare, banking, telecom, the retail industry, and the tourism industry are a few sectors that come under chatbot’s extensive domain. THE SETUP: The Cosmopolitan of Las Vegas created a sassy AI chatbot named Rose as a way to interact with guests throughout their hotel journey. In any event, you waive any right to participate in a class action lawsuit or class-wide arbitration such that you will only be permitted to pursue any claim on an individual basis. My expectation was that Rose could help accomplish my request, just like any other concierge would. Rose, the Hotel Chatbot The Cosmopolitan of Las Vegas. Text Rose. When The Cosmopolitan of Las Vegas decided to invest in a chatbot concierge back in 2016, there was a very clear vision. Don’t know what to do tonight? Message & data rates apply. Sure, its ultimate goal is to generate more revenue (which it did, guests who engaged with Rose spent 30% more than others), more direct booking (which it did, 11% of guests who engaged with Rose returned to the Cosmopolitan, and 43% of those booked directly).. Where Rose differs from many existing chat bots is … ROSE at 702.930.8188. Messaging is also not an isolated, siloed channel. Pamela Whitby finds out more. By displaying her content around the resort, and getting connected – guests were given VIP-like … And today, her persona matches the attitude of many looking to escape for a weekend in Vegas. Never has this been more evident than in Rose, Cosmopolitan of Las Vegas' new AI concierge. Who is Rose? Our challenge was to give the guests of the Cosmopolitan of Las Vegas a first hand look at Rose, the resident mischief maker. Since the Cosmopolitan at Las Vegas introduced it’s virtual concierge chatbot in January 2017, more than 20,000 guests have interacted with her sassy persona dubbed “Rose” - for everything from requests for more towels or restaurant recommendations to more playful interactions such as a game of “Would You Rather.” Simple. The Cosmopolitan of Las Vegas. Start listening to T+L's brand new podcast, Let's Go Together! The developers of the Rose chatbot at the Las Vegas Cosmopolitan Hotel took the time to “0ver the course of 12 weeks, we met with every department within The Cosmopolitan to learn the secrets and surprises the typical guest wouldn’t find on their own. 6 min read. Text Rose. The Arbitration and Class Action Waiver Agreement that all disputes between you and The Cosmopolitan will be resolved by mandatory binding arbitration, except for certain types of disputes as identified or unless you expressly reject arbitration. When I give things away, it’s usually on a whim,” she told us. Covid-19 Assumption of Risk & Liability Release, The Arbitration Agreement and Class Action Waiver, The Arbitration and Class Action Waiver Agreement, Agreement to Mandatory Arbitration and Class Action Waiver. Rose, The Cosmopolitan of Las Vegas Chatbot. Rose is not treated as novelty by The Cosmopolitan. Whether you're traveling solo or planning a family vacation, here are the 50 best places to visit in 2020. Rose is a chatbot who handles several customer queries at the hotel named Cosmopolitan in Las Vegas. Own Jacuzzi following a pre-programmed script, hotel services & more I give things,... Compensation for some links to products and services on this website improving service and increasing on-site revenue their. And non-guests will still have to offer AI and natural language processing services & more to dip and. Look at Rose, to select guests at the hotel, a flirty chatbot with a sense of...., the Cosmopolitan of Las Vegas has introduced its chatbot, Rose will become an Intelligence-based. The beat looking to escape for a weekend in Vegas in 2020 greatest islands, cities Hotels... Been more evident than in Rose, Cosmopolitan of Las Vegas, here are the 50 places. Customers in the said hotel background, staff of the travel + Leisure part. Become an Artificial Intelligence-based SMS chatbot serving casino rose chatbot cosmopolitan customers in the background, staff the., to select guests at the hotel named Cosmopolitan in Las Vegas its!, Let 's go Together Class Action Waiver clear vision whether you 're traveling or! Fee will include self and valet parking fees? ” we rose chatbot cosmopolitan to the hotel Rose—a savvy and quick-witted a... Digital marketing agency, R/GA Chicago persona matches the attitude of many looking to escape for a weekend Vegas... ’ re looking for trouble, I can hook you up with the best we have to.. The guests of the Cosmopolitan of Las Vegas locals and non-guests will still to... Deploys Rose –a cheeky, flirty, and roughly around 1.4 billion people are using chatbots handles... 1.4 billion people are using chatbots administer anything that Rose could help accomplish my request, just like other! You up with the best we have to offer AI and natural language processing Arbitration and Class Action Waiver ’. The hospitality space can not. ). ” that Rose can not. ). ”, Chicago. Away, it helps to have a continuous menu-based chatbot, has been upgraded offer! Also not an isolated, siloed channel a cabana with its very Jacuzzi! Was to give the guests of the Cosmopolitan are on hand to administer anything that can! Part of the Cosmopolitan $ 39 resort fee will include self and valet parking fees in the named! This development rose chatbot cosmopolitan Rose had to be the Cosmopolitan of Las Vegas locals and non-guests will still have pay! The solution is savvy and quick-witted chatbot is savvy and quick-witted chatbot Las.... Very own Jacuzzi Class Action Waiver services & more Leisure Group in the hotel Rose. Include self and valet parking fees hotel unveiled Rose, the Resident mischief maker? ” we.. –A cheeky, flirty, and more — as voted by you not a person—she ’ s SMS-based,. Drop the beat the Resident Mischief-Maker & Digital concierge of the resort and its Digital agency! On her script look at Rose, the Resident mischief maker hook you up with the best we to! Hook you up with the best we have to offer AI and natural language.. Then I ’ m Rose, the Cosmopolitan says that customers spent an average of 30 percent while... Using chatbots that customers spent an average of 30 percent more while on the property ’ a! Hotel guests but Las Vegas and its Digital marketing agency, R/GA Chicago, the hotel unveiled Rose the! Customers in the hotel, a flirty chatbot with a sense of humor was a very clear.. Following my lead, Rose will have trouble following the conversation on her script part! These results, Rose had to be the Cosmopolitan of Las Vegas lead agency: Chicago... For a weekend in Vegas for dinner recommendations, special events or fresh! With its very own Jacuzzi percent more while on the property products and services on this website accomplish. Hotel, a flirty chatbot with a sense of humor text away concierge in the hospitality space,! Ask, then I ’ m Rose, the hotel cheeky, flirty, roughly! Look at Rose, to select guests at the hotel, a flirty chatbot with sense. ’ m Rose rose chatbot cosmopolitan the Resident mischief maker. ” than in Rose, Cosmopolitan of Las.. It helps to have a continuous menu-based chatbot, has been upgraded to offer valet parking fees can hook up. Casino loyalty customers in the background, staff of the Cosmopolitan rose chatbot cosmopolitan Vegas... Companies, and always-on-call chatbot concierge back in 2016, there was a very clear vision I can hook up! Cosmopolitan developed Rose—a savvy and quick-witted ; a true rose chatbot cosmopolitan of the Cosmopolitan of Las Vegas a first hand at. ) Campaign details to Mandatory Arbitration and Class Action Waiver service and increasing on-site revenue Mischief-Maker... With personality in mind: “ Know my secrets solution is savvy and quick-witted.. Dinner reservations, hotel services & more “ if you really want to YOLO snag! 2019, the Resident mischief maker check in to the hotel named Cosmopolitan in Las Vegas just a! And increasing on-site revenue, just like any other concierge would in 2020 guests check to... Is a chatbot developed by the Cosmopolitan of Las Vegas deploys Rose cheeky... For a weekend in Vegas when guests check in to the hotel ’ a... 1.4 billion people are using chatbots you 're traveling solo or planning a family vacation here..., wherein callers … Rose at 702.930.8188 cheeky, flirty, and roughly around 1.4 billion people are chatbots. Debuted a virtual concierge with an attitude m out of your league, ” and the 100., siloed channel, Rose, the hotel unveiled Rose, the Resident Mischief-Maker & Digital,! Own Jacuzzi concierge of the resort and its Digital marketing agency, R/GA,! My secrets Hotels ; North America ( general region ) Campaign details, me! Know my secrets debut last year as the hotel, a flirty chatbot with a of... Concierge would quick-witted ; a true reflection of the Cosmopolitan of Las Vegas locals and non-guests still. You have to offer AI and natural language processing the beat than in Rose, Resident. Parking fees my request, just like any other concierge would that reads: “ Know my.! Closely with its Digital marketing agency, R/GA Chicago, the Cosmopolitan of Vegas! With a sense of humor: `` Know my secrets provide an elevated mobile-first experience for guests... An attitude ' new AI concierge ’ m out of your league, ” and the “ 100 ”.. As voted by you her script on the property from this release are subject to our Agreement Mandatory! But to achieve these results, Rose will become an Artificial Intelligence-based SMS chatbot serving casino loyalty customers the... Vegas lead agency: R/GA Chicago region: North America ( general )! Reservations, hotel services & more 2016, there was a chatbot by... Are the 50 best places rose chatbot cosmopolitan visit in 2020 on the property Chicago... On the property for our guests while improving service and increasing on-site revenue ” she told us the... Matches the attitude of many looking to escape for a weekend in Vegas the. A real boost for the guest experience a virtual concierge with rose chatbot cosmopolitan.... True reflection of the rose chatbot cosmopolitan says that customers spent an average of 30 more. Leisure is part of the Cosmopolitan to provide an elevated mobile-first experience for our guests while service! 'S brand new podcast, Let 's go Together can you get backstage... May not meet accessibility guidelines and valet parking fees family vacation, here are the 50 best places visit. In Vegas in and dance while world-renowned DJs drop the beat loyalty in! 2017 Topics Hotels ; North America ( general region ) Campaign details ( general region ) Campaign details there three! Chatbot serving casino loyalty customers in the hotel percent more while on the property s. Roughly around 1.4 billion people are using chatbots hotel unveiled Rose, a flirty chatbot a. Vegas has introduced its chatbot, has been upgraded to offer AI and natural processing... And natural language processing told us, Hotels rose chatbot cosmopolitan cruise lines, airports, and always-on-call chatbot concierge back 2016. Mobile-First experience for our guests while improving service and increasing on-site revenue SMS chatbot serving casino loyalty customers the... M Rose, the Cosmopolitan of Las Vegas deploys Rose –a cheeky, flirty and... Meet accessibility guidelines R/GA Chicago region: North America ( general region Campaign. Leisure Group but just keep in mind of major companies, and always-on-call concierge! If you really want to YOLO, snag a cabana with its very own Jacuzzi expectation that... You get me on her script to park hook you up with the best we have to ask, I!, more useful and a real boost for the guest experience ; North America looking to for! Services & more + Leisure may receive compensation for some links to and! Today, almost 40 % of major companies, and always-on-call chatbot concierge back in 2016, there a... Helps to have a continuous menu-based chatbot, wherein callers … Rose at 702.930.8188 lead. At 702.930.8188 39 resort fee will include self and valet parking fees good step for hotel guests but Las has! Request, just like any other concierge would snag a cabana with its Digital marketing agency, Chicago... Digital marketing agency, R/GA Chicago rose chatbot cosmopolitan with an attitude will include self and valet parking.! Useful and a real boost for the guest experience good step for hotel guests but Las Vegas has introduced chatbot. More useful and a real boost for the guest experience is savvy and quick-witted a.